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Refund Policy

We guarantee our products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please check all the information before submitting your order. 

You are welcome to email us at info@lisabag.com if you have any questions before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. NOTE: lisabag.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

During our busy holiday season we try our best to guarantee your orders will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect lisabag.com or any of our carriers.

Thank you for understanding.

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